FAQs
Orders
Yes, you will also receive a visual before your garment is sent into production, changes can be made at this point.
If you would like to raise a concern about your order you can email info@TheWorkwearSpecialists.com or give us a call on 01282 216 416.
We update our customers via their provided email address during each stage of the order process. You’ll know when your order has been confirmed, produced and shipped.
For customised orders, you will receive a visual before your garment is sent into production, and changes can be made at this point. After your garment has been sent to production, no changes can be made.
For orders without customisation, providing the goods have not been dispatched, we should be able to accommodate your change.
Call us as soon as possible on 01282 216 416 if you want to make any changes and we will do our best to accommodate.
Delivery
Our quick and efficient process aims to get your order to you as soon as possible, with a standard lead time of 7 working days from receipt of logo artwork for customised orders.
We can deliver to any UK address, which is charged at £9.99 and FREE for orders over £150.
Yes – all orders are sent on a insured, tracked and signed service.
Provided your order hasn’t been shipped, we will endeavour to make the necessary changes for you. If this is a time sensitive request then get in touch on our main number: 01282 216 416
Yes you may pickup your order. We are based in Suite 14, Bridgewater House, 8 Surrey Road, Barrowford, BB9 7TZ
We endeavour to meet our standard lead time of 14 days from receipt of logo artwork for customised orders and 4 days for plain stock orders.
If we’re anticipating a delay, rest assured that we’ll be in touch to let you know. When your order has been shipped we’ll notify you, so that you know when to expect delivery.
Returns
Customised orders can not be returned but plain stock orders can within 14 days.
Orders can be changed or cancelled before the design work has been agreed, however will incur the digitizing fee of £15 per logo.
Orders that have already reached the production stage after the visuals have been signed off cannot be cancelled or changed.
While we take great care in ensuring that all of our garments are faultless before leaving our warehouse, should you find that your order isn’t as it should be, please get in touch with us as soon as possible so we can organise a replacement or refund.
Artwork
No you do not. Simply add your garments to your online basket and proceed through the checkout without choosing customisation options.
A one-time logo set up fee is applied to all first time orders. After that, we will already have your logo on file so you won’t be charged again.
Yes. The customisation feature on our product page allows you to choose the location of your embroidered logo on the garment.
Yes, you can choose to add multiple positions in our customisation feature on the cart page.
For embroidered logos we can usually work from any file type such as .jpg .png .ai .pdf.
For printed logos we need the to file to be an outline vectored piece of artwork to ensure no detail is lost in printing the logo. If you can not supply your logo as vectored we will charge a £15 fee to redraw it for you.
Embroidery
While every care and consideration is taken to ensure that each embroidered logo is of the highest standard, should you find that your garment is less than perfect, please get in touch with us straight away.
After your order has been placed and payment taken, either online or via telephone we will send you via email, containing an artwork approval form for you to check and reply back with amendments or approval to proceed.
For your piece of mind we do not embroider logos until you are happy and given us the go ahead.
Should you wish to have an actual stitch out posted to you, we are happy to do this (fees apply) by giving us a call to discuss your logo requirements.
We specialise in Transfer Printing and Vinyl Transfer. If your order requires printing, we will select the most suitable method depending on your artwork and products.
We pride ourselves on printing to the highest possible standards, but if your printed garments haven’t turned out the way you’d hoped, please get in touch with us so we can resolve the issue.
